Client Success Coordinator LATAM

Descripción del puesto

What You Will Own Family Support and Onboarding Serve as the main operational contact for students and parents. Guide new families through onboarding, Nest access, and scheduling their first coaching session. Complete weekly check-ins during the first 30 days and identify concerns early. Student Accountability and Parent Communication Track student commitments, milestones, and engagement between coaching sessions. Send parent updates, review monthly progress reports, and proactively contact families when students become unresponsive or fall behind. Student Retention and Team Coordination Respond quickly to missed sessions and disengagement. Understand the issue, coordinate a solution, document the outcome, and escalate sensitive or unresolved situations. Support scheduling, rescheduling, and coach transitions. Reporting and Program Knowledge Track engagement, satisfaction, and retention indicators. Prepare regular reports and become an expert on egelloC programs, systems, and resources. What Success Looks Like New families complete onboarding on time, students achieve their first measurable win within 21 days, and all required check-ins and parent reports are completed. At-risk students receive follow-up within 24 hours, urgent matters receive a same-day response, and standard requests are answered within one business day. What This Role Does Not Own The Accountability Coach does not provide college admissions strategy, academic coaching, essay feedback, or financial aid advice. Families continue to have direct access to their Student Success Coach.