Customer Support & Product Testing
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3+ years in customer support, customer success, or QA for a software product (SaaS). Fluent written and spoken English (C1 or better). Almost all our customers are in the US, Canada and the UK. You will be on video calls with them. Strong technical curiosity. You are comfortable in a web admin panel, you understand what a browser console is, and you can tell a user error from a product bug. Excellent written communication. You can explain one thing clearly instead of three things vaguely. Genuine care about the customer's outcome, not about closing the ticket. Autonomy. You work remote, you manage your own queue, and you ask for help early. Availability overlapping US business hours (at least 09:00–17:00 US Eastern). You already work with AI every day. This is a hard requirement, not a bonus. Equally important: you know when the AI is wrong. We do not want answers pasted to a customer without a human who checked them.
Requisitos y Perfil solicitado (Bases Oficiales)
Condiciones y Beneficios
- ✦Planilla con beneficios de ley o contrato internacional USD según régimen.
- ✦Presupuesto para capacitaciones, cursos online y certificaciones.
- ✦Flexibilidad horaria y ambiente multicultural de alto impacto.