Product Manager (Ops)

Descripción del puesto

You can look at forty scattered requests and say which five matter, and defend the call when someone disagrees. 2+ years in product operations, as an associate or junior product manager, or in customer success or support at a software company. You are genuinely curious about users. You ask the second and third question, not just the first. Fluent written and spoken English. Non negotiable, our customers are American. You write clearly and briefly. This is the core skill of the job. Everything a customer reads will be written by you. You are technically literate. You do not need to write code, but you should read an error message, understand what an API or a database is, and describe a bug precisely enough that an engineer can act on it without asking you three questions. You are organized without needing anyone to check on you. At least 4 hours of daily overlap with US Pacific time.